FAQ
Shipping & Delivery See timelines & tracking
View shipping
Returns & Refunds 30 days · unworn condition
View returns
Size Guide Measure & choose confidently
View size guideORDERS
Ordering & changes
Everything you need to know before and after you place an order.
How do I place an order?
Select your piece, choose your size, and proceed to checkout. You’ll receive an order confirmation by email immediately after purchase.
Can I change or cancel my order?
If your order has not yet entered processing, we may be able to adjust or cancel it. Please contact us as soon as possible with your order number:
I didn’t receive my confirmation email.
Please check your spam/junk folder first. If it’s not there, email us and we’ll resend it:
Do you restock sold-out items?
We occasionally restock selected core pieces. If a size is unavailable, we recommend checking back or contacting Client Care for guidance.
SHIPPING
Delivery, tracking & customs
Transparent delivery options — with tracking provided after dispatch.
Where do you ship?
We ship to Europe and selected international destinations. The available options and rates are displayed at checkout based on your location.
How long does delivery take?
Delivery times vary by destination and carrier. You can find the most accurate estimates on our Shipping page.
Tracking is sent by email once your order ships.
How much does shipping cost?
Shipping rates are calculated at checkout based on destination and order value — always shown before payment confirmation.
Will I receive a tracking number?
Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking link.
Do I have to pay customs or import duties?
Orders within the EU are delivered without customs charges. For destinations outside the EU, local duties or taxes may apply depending on your country’s regulations.
RETURNS
Returns & refunds
A calm, clear process — with transparent conditions.
What is your return policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and returned in their original condition with all tags and packaging.
How do I start a return?
- Email info@avenyra.com with your order number and reason for return.
- We will reply with the correct return instructions and address.
- Once received and inspected, your refund is processed to the original payment method.
When will I receive my refund?
Refunds are typically issued within 3–7 business days after your return is received and approved. Timing may vary depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos and your order number:
SIZING
Sizing & fit
Designed to feel composed. Choose confidently with calm guidance.
How do I choose the right size?
Use our Size Guide and compare your measurements. If you are between sizes, choose based on your preferred fit: closer silhouette or more relaxed ease.
Do your pieces run true to size?
Most pieces run true to size. Fit can vary by fabric and silhouette. If you’re unsure, email us with your height and usual size — we’ll advise the best match.
Can I get fit advice before ordering?
Yes. Send a note to info@avenyra.com with your height, measurements (bust/waist/hips), and the item you’re considering.
PAYMENTS
Payments & security
Secure, encrypted checkout — with trusted providers.
Which payment methods do you accept?
We accept major debit/credit cards and supported local payment methods shown at checkout (e.g. Apple Pay, Google Pay, Shop Pay).
Is my payment secure?
Yes. Payments are processed through encrypted and secure payment providers. We do not store your full payment details.
Are prices inclusive of VAT?
For EU customers, VAT is included in the displayed price. For customers outside the EU, local taxes or duties may apply depending on destination.
PRODUCT
Product details & care
Materials, composition and care — always listed clearly.
What materials do you use?
We prioritize refined fabrics chosen for longevity and comfort. Each product page includes material composition and care guidance.
How should I care for my pieces?
Follow the care label and the guidance on each product page. When in doubt, gentle care preserves shape and texture: cool wash or professional cleaning, air dry, and careful storage.
Do you offer gift packaging?
We ship orders in refined, protective packaging. If you’d like a gift note, contact Client Care after placing your order and we’ll do our best to assist.
STILL NEED HELP?
Client Care, considered
We respond with clarity and care. For order-related questions, include your order number for faster assistance.