Returns & Refunds
AVENYRA PARIS · POLICY
Refund & Return Policy
Calm, transparent policies — designed to give you confidence before checkout.
At Avenyra Paris, we want you to be fully satisfied with your purchase. If for any reason your order does not meet your expectations, our Customer Care team is here to assist you.
Returns
You may return eligible items within 30 days of receiving your order.
Returned items must be:
- Unused, unworn and unwashed
- In their original condition and packaging
- With all tags and protective elements intact
Not eligible for return (hygiene & safety):
- Pierced jewellery
- Beauty and cosmetic products
- Intimate apparel
Items purchased during sale periods or custom-made products are final sale and cannot be returned.
How to Initiate a Return
To request a return, please contact our Customer Care team at: info@avenyra.com
Include your order number and the reason for return. Once your request is approved, you will receive detailed return instructions and the correct return address.
Please do not send items back without prior authorization. Unapproved returns cannot be processed.
Refunds
After we receive and inspect your returned item, you will be notified by email regarding the approval status of your refund.
Approved refunds will be issued to your original payment method within 5–7 business days.
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer
- Processing times may vary depending on your bank or payment provider
You can review the official policy page here: https://avenyra.com/policies/refund-policy
Exchanges
We do not offer direct exchanges. If you wish to order a different size or style, please return the original item for a refund and place a new order separately.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at: info@avenyra.com
Include clear photographs of the issue. We will arrange a replacement or a full refund at no additional cost.
Head Office (For Legal Purposes Only)
Avenyra Paris
Registered Head Office:
Quai de l’Île 13
1204 Geneva
Switzerland
This address is our registered headquarters and is not a return address.
All returns must be initiated through Customer Care to receive the correct return instructions and logistics handling.
Contact
For any questions regarding returns or refunds, please contact: info@avenyra.com
Our team will be pleased to assist you.